Shopping FAQs

  1. How do I place an order on The Pinkish?

 For placing an order with The Pinkish, follow these simple steps below:

  • Browse the huge collection of products that we have until you have got the one that makes your heart skip a beat or something that you like. Choose the appropriate size of the item, where you can refer to the right size from the size chart that is available near the size option. Then select the “Add to Cart” option to add it to your shopping bag.
  • After this step, you can then choose to continue shopping or confirm the order.
  • As soon as you are done shopping, move towards the checkout section to provide your address for shipping the order. Choose the payment process that is feasible for you and then confirm the order.

We process payments via 2checkout. Which means we accept all master cards / Visa cards and Paypal.

 

  1. How would I get my Order?

Your product would be shipped to the address that you provided for shipping the order. Due to our tie-ups with some of the best and reputed courier companies, you would have the order given to you at your doorstep. So that the good are protected and get to you in the best condition, they are delivered in fully sealed packages.

 

  1. How do I confirm that my Order has been placed successfully?

You would get a confirmation email from us when you have placed the order. You would also get another email with the information of when the product gets shipped and reaches you. Also, the order would only be confirmed once the payment has been processed and reached to our account.

 

  1. What to do if I am having trouble Login in?

If you have any trouble to login, try the following methods:

  • Clear the browser’s cookies and cache – the help menu in your browser would give you the instructions on how to clear the cache and cookies in it.
  • Recheck your password and username – Make sure the password is correct, and the case of it is right as well. Check the E-mail ID too. Both are case sensitive. If you have more than one address, be sure that you are using the right one with the right password combination.
  • Incorrect mobile number – If you created the account with a mobile number, recheck the number and make sure you have included the country code in it.

After this, if you are certain about using the right information, contact us on through our E-mail so that we can assist you further with it.

 

  1. Is there any chance to get a discount if I make a larger order?

Yes, there is an offer for purchases like this. You can learn more about it by looking at the offer and vouchers section. Other than that, if you are interested in purchasing in bulk, we are happy to provide you with a quote. Kindly contact our sales department and provide the following information to us:

– The stock(s) that you are interested in.

– The exact number of products you need for each item.

– Your aspired time-frame.

– Any particular arrangement instructions, e.g. bulk packing without the item boxes.

 

The Sales Department would get back with a quotation and hand it to you. Also note that the large the order, the more you save for shipping as well.

 

  1. How to add or remove items from a cart?

 

At first, sign into your account and then select the cart image on the top right corner of the page. A new page will open with all the items that you had chosen to purchase recently. To delete an item from the cart, you would need to select the “Remove” button beside it. You can also change the quantity of the item you wish to purchase by just entering the new number in the Qty Column.

 

Payment FAQs

  1. What is PayPal?

PayPal is a reliable and secure payment service that allows you to shop online or get any payment made online. You would have to create an account on PayPal using your Credit Card or Debit Card. This can then be used to pay for your purchases online. This limits the risks of unauthorized access and use.

Note : We process paypal via 2checkout.com

 

  1. Can the billing or the shipping information change after I have placed an order or made a payment?

After you have placed an order, it is advised that you should not change the shipping or billing address. But in case there is an emergency, and you need to change it, you will have to contact our Customer Service Department and tell them about what you desire as soon as possible. This should be during the processing of your order or before that. If your package hasn’t been dispatched yet, that’s only when the billing address can be changed. However, if it has been shipped, the shipping information cannot be altered at all.

 

  1. Would I encounter any hidden charges?

There are no hidden charges for the orders that you place. The amount that you see in the summary of the order is that actual amount that you would be paying.

 

  1. How to confirm if you have received my payment?

 

Once you have made your payment, and we have received it, you would get a notification on your E-mail and your mobile number (if you have provided it in the information) You can even log in to your account and check the status of your order at any time. The status would show “Processing” if your payment has been received.

 

  1. Would I get an Invoice for the order I placed?

Yes, after you have placed an order and even paid for it. You would get an invoice with all the information via your email. If you have provided your phone number in the information you filled in, you will receive a message for the invoice on your mobile too.

 

Shipping FAQs

  1. How can I change the shipping method?

After the order has been placed the shipping method cannot be altered. However, if there is an emergency, you can contact the Customer Service Department and get their assistance in the issue. Make sure you do this as soon as possible and during the processing stage. This is the only time we can change the method of shipping and the incurred shipping costs.

 

  1. What is the process to change my shipping address?

In case you wish to change the shipping address after the order has been placed, kindly contact our Customer Service Department as soon as possible while the order is still processing. If the package has not been dispatched, we can change the shipping address while if it has been dispatched, we cannot change the shipping address.

 

  1. When will the items reach to me after I have placed the order?

The duration of when the order will reach you depends entirely on the shipping method and the destination. If there is any disaster or humanitarian catastrophe that interrupt the delivery, it would be postponed. This issue would be kept in might and we would work for a positive response in such cases.

 

  1. Why do some items have higher shipping costs as compared to the others?

This is because the delivery cost depends on the method of shipping along with the destination of the place. And this depends on the method you choose. So, we advise you to choose that method which would be comfortable for your needs.

 

  1. Is the shipping price included in the product price?

No, the shipping price is not included in the price of the item. You would get the price for shipping for the item you are purchasing after you have selected it and given the destination of the place you want it to be delivered along with  choosing the desired shipping method.

 

  1. How to find out if my product has been shipped out or not?

After you place an order and you have received an invoice for it. The website would keep you updated with the process via your email. When the item gets dispatched, you would get an update about it on your email. You would get a tracking number after the dispatch of the item, which could be used to track the movement of the product and its status.

 

  1. How to track an order?

Once you get the tracking number via your email, you can use it to track the order from the delivery company’s website. You would have to visit their website and type your tracking number in the box they would provide. This would show you the movements of the item you have ordered.

 

  1. Why is my tracking number invalid?

Usually, the tracking information appears after 2 to 3 days of the dispatch of the product. If you are not able to track your product with the tracking number, there may be several reasons which are mentioned below:

  • The shipping company did not update the information on the website.
  • The tracking information might be incorrect.
  • The parcel was delivered a while ago, and the information has expired since some shipping companies remove the tracking code history.

If there is any issue which you are not able to solve on your own, we can help you after you contact our Customer Service Department and give the order number. We would then contact the shipping company on your behalf and get the updates regarding the parcel.

 

  1. How long does it take for the order to move out after the payment has been made?

The handling time is usually 3 working days for any service. This means that your order would be sent out within 3 business days before you can track it. After this the tracking number would be sent to you via your email so that you can keep a track of your order.

 

After Sales FAQs

  1. Is there any way I can cancel my order before and after the payment?

 

  • Cancellation before the payment

If you haven’t yet paid for the order, there is no reason to worry about canceling the order. An order is processed only if the payment has been received for the order that has been placed. Another thing is that if your order is old and still unpaid for, you cannot reactivate it by sending a payment out. This is because the prices of the individual items change along with time, and so does the currency conversions and the shipping costs. You would need to create a whole new order.

 

  • Cancelling an order after the payment

In case you have already paid for an order, and you wish to cancel it, you can contact our Customer Service Department as soon as possible to get the change implemented. Even if you are not sure about what the issue is in the order or what you want to change in it, you can again contact the Customer Service Department and put the order on hold while you get time to decide on it. This would suspend the process of packaging while you make the changes. Well, if the package has already been dispatched then there cannot be any changes in it or the order cannot be canceled.

 

In case, you want to cancel an existing order just because you are adding other products in it, instead of canceling the entire order contact the Customer Service Department and we would process the updated order accordingly. (Usually, there is no additional fee for this.)

 

If your order is in the early stages, then only can you change or cancel the order otherwise, it cannot be altered or canceled. You can ask for a refund or keep the payment as a credit for future orders on this site.

 

  1. How do I return the purchased items back to The Pinkish?

Some policies need to be followed if you wish to return the items that you had purchased from The Pinkish. Kindly go through the policy and understand it. Make sure you are meeting up to all the mentioned criteria. Follow the steps mentioned below:

Contact the After Sales Service from our website under the support page and provide with the following information:

The original order number.

The reason for the exchange.

Photographs that are clearly showing the problem with the item.

Details of the requested replacement item: the item name, number, and color.

Your shipping address and phone number.

Kindly note that we would not be able to process any returned items which have been sent back without our agreement. All the returned items must have the RMA number for it. After the return request has been accepted, kindly write a note in English with the order number and the PayPal ID. This would allow us to locate your order information.

The process would take place only if the item is still in its original condition and if you applied for the return process within 7 days of getting the product.

 

  1. What are the circumstances under which we can request for an order exchange or return?

 

At The Pinkish, we have pride in ourselves and the products we deliver since we focus more on the quality of the items we provide. Hence, for the women’s clothing you purchase from us cannot be returned or exchanged unless there is a mis-shipment or quality issue of it. The matters have been explained further below:

 

Quality Issues:

If there is any defect in the material, the item should be returned to us within seven days after you have received the package. It must be unwashed, unworn and should still have the original tags affixed to it. Though we make sure about the parcel before giving it out, it is still the buyer’s duty to check the package and make sure that the item does not have any defects or problems after they receive it. If there is any damage due to the clients or the product comes back without tags, it would not be accepted for the refund and return.

 

Mis-shipment:

The product would be exchanged in the case where the purchased product does not match the item that had been ordered. For example, the item you get is not of the same color you had ordered (Perceived color differences due to the monitor color difference would not be exchanged.) or the style you ordered does not match with what you received.

 

Note:

All the items must be either returned or exchanged within 7-days after receiving the package. And the return and exchanges would occur only for the eligible items as mentioned above. It the clothes has been worn or washed, or if the tag has been removed – it would be deemed unacceptable for exchange or return. All the product packaging should be intact and without any sort of damage when returning along with the product.

 

  1. Where should I return the product?

After you contact our Customer Service Department and the return or exchange has been approved, you would be able to send it back to the headquarters through the same courier service that delivered the product to you. Once you send it to us, we would confirm the RMA information and review the condition of the product before we process the request further. If all the criteria matches, the product would be exchanged or the refund would be given to you accordingly.